Cancellation & Refund Policy

Service Purchase

• Shopentegro services are purchased via payment methods available at checkout (credit card and/or bank transfer).
• Once purchase is completed, service access starts and license is activated.
• Purchased license is valid only for the WhatsApp number defined during payment.

Service Activation

• User activates service by scanning the provided QR code from WhatsApp.
• After activation, license is bound to the specific user-device-WhatsApp pairing.

Cancellation Terms

• Service is classified as an instantly performed digital service.
• For this reason, cancellation may not be available after activation.
• Legal exceptions required by applicable regulations remain reserved.

Refund Terms

• Refund eligibility is assessed based on activation status.
• If activation has not been completed, refund can be reviewed after technical verification.
• If activation is completed, refund is not available.
• Withdrawal rights for digital services are subject to legal exceptions under applicable laws.

Membership Cancellation

• Membership cancellation requests can be submitted via the contact page or support email.
• Account deletion requests are processed after identity verification and active license checks.

Contact

For cancellation and refund requests, contact support@shopentegro.com or sales@shopentegro.com, or call +90 850 000 00 00.